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Is field-level validation available in Jira Service Management?

I was reading this page: https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/form-design-best-practices#open-questions

And it said: "the field-level validation available in Jira Service Management lets you set up inline validation to let users know right away if they haven’t provided the information you’re requesting. "

 

but I don't find the option in JSM... Can anybody share me the screens or path to use those "field-level validations" or in-line validation?

 

thank you so much

1 answer

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Mark Segall Community Leader Jun 08, 2022

Hi @Yuly Buenahora -

I believe this document is referencing Enhanced Forms which is a supplemental feature for enhancing the native JSM portal experience.  You can find it here:

https://YOURINSTANCE.atlassian.net/jira/servicedesk/projects/PROJECTKEY/settings/forms

Hi Mark! oh great! thank you so much!

and this feature in native in all JSM licenses?

Mark Segall Community Leader Jun 08, 2022

Yes - According to the JSM Pricing, it's available to all tiers

Like Yuly Buenahora likes this

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