Is field-level validation available in Jira Service Management?

Yuly Buenahora June 8, 2022

I was reading this page: https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/form-design-best-practices#open-questions

And it said: "the field-level validation available in Jira Service Management lets you set up inline validation to let users know right away if they haven’t provided the information you’re requesting. "

 

but I don't find the option in JSM... Can anybody share me the screens or path to use those "field-level validations" or in-line validation?

 

thank you so much

1 answer

1 accepted

0 votes
Answer accepted
Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2022

Hi @Yuly Buenahora -

I believe this document is referencing Enhanced Forms which is a supplemental feature for enhancing the native JSM portal experience.  You can find it here:

https://YOURINSTANCE.atlassian.net/jira/servicedesk/projects/PROJECTKEY/settings/forms
Yuly Buenahora June 8, 2022

Hi Mark! oh great! thank you so much!

and this feature in native in all JSM licenses?

Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2022

Yes - According to the JSM Pricing, it's available to all tiers

Like Yuly Buenahora likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events