Is Site-Admin a counted agent and a number of the licence-count

[Thomas Fechner]

Is Site-Admin a counted agent and a number of the licence-count.

If I start as site-admin a product mit 3 trusted users as service-desk-user, do I need to pay for 3 or for 4 agents?

[Dario B · Accepted solution]

Hi @Thomas Fechner ,

A site-admin or a Jira Administrator do not need to necessarily have Jira Service Desk application access. Therefore, if you remove the site-admin from the group that grants application access to Jira Service Desk (usually jira-servicedesk-users) you will pay for 3 licenses only.

However, please note that in order to be able to view and edit Jira Service Desk-specific features an administrator should be granted a Jira Service Desk agent license.

For more details you can refer to the below pages:

• Jira Service Desk: Agents, Customers, and Roles  (specifically the section named "Administrators in Jira Service Desk")
• Jira Service Desk agents license count seems to be incorrect

The same topic has also been discussed in the below Community threads:

• Why does my Administrator become a Service Desk Agent?!
• Jira service desk: Why do site-admins count towards the total number of Jira Service Desk agents?

Please let me know if this helps. 

Cheers,
Dario

[Jose J Meza]

And what about Trusted Users? I can´t disable Jira Service Desk access and they count like as additional agent.