I have something weird here happening. I notice that the Administrators become automatically Agents in Service Desk!!!
We are 3 admins for this site and we are taking 3 agents licenses, which does not make sense.
I tried to revoke one admin from Service Desk, and it automatically removed this admin from all the admin groups.
What did I do wrong?
Admin and Agent rights are completely separate things in Jira.
Could you explain your permission schemes in your Service Desk projects and how you are identifying "Administrators" (And, a description of what you mean by "revoke admin from service desk", or at least how you do it, might be useful!)
I have been looking into this (for server only) and have come to the conclusion that you need a JSD (agent) license for any project administration which touches JSD-specific features (like configuring SLAs).
You can access the project administration page as a project admin without a JSD (agent) license (e.g. a Jira software user), but if you try to access any JSD-specific settings you get the message " Snap! You can't view this page. You need to be a Service Desk Agent to access this page. Contact your administrator if you need access. ". This happens even if you are a JIRA Administrator.
So to conclude, it is possible to do project admin of JSD projects without being an agent but only if you do not touch JSD-specific features like SLAs. So you could for example add users to roles (this is non-JSD-specific functionality). But for administering any JSD-specific features you need to consume a JSD license.
I guess it makes sense because otherwise people could use this to workaround buying JSD agent licenses!
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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