Identify Ticket Update Source App/Device

Kurtis February 1, 2024

I'm trying to see if it's possible to log if a ticket update originated from the Jira app or the Browser portal. 

It would be nice if the comments had some data like "via web" or "via app".

Is this possible? 

1 answer

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Brant Schroeder
Community Leader
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May 16, 2024

@Kurtis there is nothing like that in the current application.  Is there a specific reason you are interested in knowing this?

Kurtis May 17, 2024

Hello Brant! 

This can become a metric we can play off of under certain conditions. It can give us an idea how our customers interact with our portals and focus our time where it matters the most. 

Cheers!

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