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I want to set start date automatically when ticket moved to in progress

Hi,

I ve seen similar topics in community however I couldn't fix the issue event I read and apply these suggetions.

Reference: issue 1 and issue 2

So, I ve created a rule but it doesn't work. I ve checked the rule detail and also checked atlassion-addons-project-access as mentioned in issue 1 and issue 2.

How can I solve it?

Thank you in advence.

 

image.pngimage.pngimage.pngimage.png

1 answer

0 votes

Hi Burak,

Are you able to share a screenshot of what you're seeing in the Audit Log for this rule, to confirm whether the trigger is working as expected? 

https://support.atlassian.com/cloud-automation/docs/what-is-the-automation-audit-log/

Cheers,

Charlie

Hi Charlie,

Thank you for your answer. Here is audit log shows "success" status for rule.

image.png

Hi @Charlie Gavey ,

I have shared screen shot for audit logs which seems as in "success" status. Do you have any idea what this issue is about?
Thank you so much.
 

Hi @Burak Serkan Sertbarut - can you clarify what you mean by the rule not working? Is the value of "Actual start" not being updated at all, or being updated to an incorrect value? 

Hi @Charlie Gavey ,

Thank you for your answer and caring about this issue.

"Actual start" value is not updated when rule triggered.

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