Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automatically set start date when ticket moved from To Do ---> In Progress column

Can you please tell how can I automatically set start date when ticket moved from To Do ---> In Progress column in classic Jira kanaban board.

Like we have in  in Next Gen

Manage rules -> Add rules -> Update an issue field ->For issues moving to (In progress) -> Update this field (start date)   

 

4 answers

2 accepted

1 vote
Answer accepted

Hi @GZ 

Automation -> Add Rules -> Trigger -> Issue Transitioned

When: Issue transitioned

FROM

To Do

TO

In Progress

Then: Edit issue fields

Start date

{{now.plusDays(0)}}

Thank

I followed your mentioned steps, but when I move the issue start date does not appear on ticket.

Any idea?image.pngimage.png

Take a look in the audit log of you automation rule. Perhaps there are some errors. 

How do you add the condition to check that the Start Date is EMPTY before updating it?  Start Date does not appear in the list of fields to check. Thanks in advance.

Like Jeanette Bartlett likes this

Does anyone have a reply to this question as I am trying to do the same thing.  Only set the start date if it has not already been set.

0 votes
Answer accepted

Hey @GZ

To make the automation rule to work as intended, the automation user executing the rule (Automation app user) should be allowed to edit the issue. That being said, check the following steps:

  1. Check if the field "Start date" is properly added to the issue screens under project settings > Screens, selecting the edit screen related to your issue type
  2. Check if the field is not hidden in the issue screen, under project settings > Issue Layout
  3. Check if the field is not configured as hidden in the field configuration scheme, under  Project settings > Fields > Check at the right of the field (Optional or Hide)
  4. Check if the project role "atlassian-addons-project-access" is added with the Edit issue permission under project settings > permissions. If you are using any Issue Security levels, ensure the role is also added to it
  5. Check if the user "Automation app user" is added to the "atlassian-addons-project-access" role:
    Managing Project roles 

Let us know if you have any questions.

Now it works, thank you all.

Like Petter Gonçalves likes this

Hi @GZ

Check if you have option in post functions of this transition in the workflow.

Later after the changes, you can set the same in kanban board settings.

I worked it out using automation

  1. When Issue transitions to In Progress
  2. If Issue matches JQL "Start date[Date]" is EMPTY
  3. Then: Edit issue fields     Start Date to be {{now.plusDays(0)}}

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

1,234 views 18 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you