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Automatically set start date when ticket moved from To Do ---> In Progress column

Can you please tell how can I automatically set start date when ticket moved from To Do ---> In Progress column in classic Jira kanaban board.

Like we have in  in Next Gen

Manage rules -> Add rules -> Update an issue field ->For issues moving to (In progress) -> Update this field (start date)   


4 answers

2 accepted

1 vote
Answer accepted

Hi @GZ 

Automation -> Add Rules -> Trigger -> Issue Transitioned

When: Issue transitioned


To Do


In Progress

Then: Edit issue fields

Start date



I followed your mentioned steps, but when I move the issue start date does not appear on ticket.

Any idea?image.pngimage.png

Take a look in the audit log of you automation rule. Perhaps there are some errors. 

How do you add the condition to check that the Start Date is EMPTY before updating it?  Start Date does not appear in the list of fields to check. Thanks in advance.

Like Jeanette Bartlett likes this

Does anyone have a reply to this question as I am trying to do the same thing.  Only set the start date if it has not already been set.

For some reason it is not accepting the way that the smart value is disposed...Captura de Tela 2021-12-09 às 12.35.33.png

0 votes
Answer accepted

Hey @GZ

To make the automation rule to work as intended, the automation user executing the rule (Automation app user) should be allowed to edit the issue. That being said, check the following steps:

  1. Check if the field "Start date" is properly added to the issue screens under project settings > Screens, selecting the edit screen related to your issue type
  2. Check if the field is not hidden in the issue screen, under project settings > Issue Layout
  3. Check if the field is not configured as hidden in the field configuration scheme, under  Project settings > Fields > Check at the right of the field (Optional or Hide)
  4. Check if the project role "atlassian-addons-project-access" is added with the Edit issue permission under project settings > permissions. If you are using any Issue Security levels, ensure the role is also added to it
  5. Check if the user "Automation app user" is added to the "atlassian-addons-project-access" role:
    Managing Project roles 

Let us know if you have any questions.

Now it works, thank you all.

Like Petter Gonçalves likes this

I worked it out using automation

  1. When Issue transitions to In Progress
  2. If Issue matches JQL "Start date[Date]" is EMPTY
  3. Then: Edit issue fields     Start Date to be {{now.plusDays(0)}}

Hi @GZ

Check if you have option in post functions of this transition in the workflow.

Later after the changes, you can set the same in kanban board settings.

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