Automatically set start date when ticket moved from To Do ---> In Progress column

[GZ]

Can you please tell how can I automatically set start date when ticket moved from To Do ---> In Progress column in classic Jira kanaban board.

Like we have in  in Next Gen

Manage rules -> Add rules -> Update an issue field ->For issues moving to (In progress) -> Update this field (start date)   

[Jira Guru · Accepted solution]

Hi @GZ 

Automation -> Add Rules -> Trigger -> Issue Transitioned

When: Issue transitioned

FROM

To Do

TO

In Progress

Then: Edit issue fields

Start date

{{now.plusDays(0)}}

[GZ]

Thank

I followed your mentioned steps, but when I move the issue start date does not appear on ticket.

Any idea?

[Florian]

Take a look in the audit log of you automation rule. Perhaps there are some errors. 

[Jack Quigley]

How do you add the condition to check that the Start Date is EMPTY before updating it?  Start Date does not appear in the list of fields to check. Thanks in advance.

[Jeanette Bartlett]

Does anyone have a reply to this question as I am trying to do the same thing.  Only set the start date if it has not already been set.

[Vitor Seabra]

For some reason it is not accepting the way that the smart value is disposed...

[Menuka Shrestha]

Hi 
I have practiced this one and it works, thank you for posting it, really appreciate it!!!
Also, can we validate it, cause the user can choose any date with this line of code {{now.plusDays(0)}}.

Just wanted to check if it only pulls the current date, so we know the actual start date.

[Petter Gonçalves · Accepted solution]

Hey @GZ

To make the automation rule to work as intended, the automation user executing the rule (Automation app user) should be allowed to edit the issue. That being said, check the following steps:

1. Check if the field "Start date" is properly added to the issue screens under project settings > Screens, selecting the edit screen related to your issue type
2. Check if the field is not hidden in the issue screen, under project settings > Issue Layout
3. Check if the field is not configured as hidden in the field configuration scheme, under  Project settings > Fields > Check at the right of the field (Optional or Hide)
4. Check if the project role "atlassian-addons-project-access" is added with the Edit issue permission under project settings > permissions. If you are using any Issue Security levels, ensure the role is also added to it
5. Check if the user "Automation app user" is added to the "atlassian-addons-project-access" role:
   Managing Project roles 
   

Let us know if you have any questions.

[GZ]

Now it works, thank you all.

[Sharmila Radjasegarane]

I have checked all of the above recommendations, yet my automation does not work.
I have similar automation as to say, when i create an issue in the same project the "Start date" should be set, and this works perfect. 
However, the "end date" when the issue transition from one status to another does not set the date. Any ideas? Thanks! 

My error : 

Edit issue

Unknown fields set during edit, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -

Actual end (customfield_xxxx)

No fields or field values to edit for issues (could be due to some field values not existing in a given project):

CI-xxx

[Jack Quigley]

I worked it out using automation

1. When Issue transitions to In Progress
2. If Issue matches JQL "Start date[Date]" is EMPTY
3. Then: Edit issue fields     Start Date to be {{now.plusDays(0)}}

[Alicia Morgan]

Hey Jack would you be able to add a screenshot of your rule configuration?  Im a newbie. 

[Kasula Prithvi]

Hi @GZ

Check if you have option in post functions of this transition in the workflow.

Later after the changes, you can set the same in kanban board settings.

[GZ]

1

[James Chan]

Automation -> Add Rules -> Trigger -> Issue Transitioned

When: Issue transitioned

FROM

To Do (In my case I leave it blank to capture anything that goes to "In Progress")

TO

In Progress

Then: Edit issue fields

Start date

{{now}}