Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,593
Community Members
 
Community Events
165
Community Groups

Can not Automatically set start date when ticket moved from To Do ---> In Progress column

Edited

Hello all,

I would like my issue start date to be automatically set to today when I move an issue from To Do to In Progress.

I have followed the steps described in below.

https://community.atlassian.com/t5/Jira-Software-questions/Automatically-set-start-date-when-ticket-moved-from-To-Do-gt-In/qaq-p/1479776

It describes 1 step that I can't figure out, namely:
Check if the user "Automation app user" is added to the "atlassian-addons-project-access" role:
1) I cannot add users to this role.
2) I also can't find this group even though jira says it exists.

Someone who can help me?Automatisering.pngatlassian-addons-project-access.png

1 answer

1 accepted

2 votes
Answer accepted
Jack Brickey Community Leader Apr 17, 2022

Pushing aside the automation in the proper group, what exactly are you experiencing when you transition an issue. What does the log show? Is it triggered ? Does it pass the condition? Does it fail at the action?

Thanks for the response, I have now solved it differently by having a post position action performed on it. It now works as desired.

Jack Brickey Community Leader Apr 20, 2022

Yes post functions can work here as well. Glad you got it working!

Now I'm going to try the same with the end date, when in progress to done. I want this date to be automatically filled within the advanced roadmaps. I just don't see the end date field inside the post position. Do you have any idea how I can solve this?

Jack Brickey Community Leader Apr 20, 2022

I don't as I'm not using advanced roadmaps. With that said it doesn't surprise me that Field, is not available in the post function since those fields are relatively new. However I am surprised that the start date is available to be honest. The only option that I see is to use automation which is the original path you were going. I have to believe that this is possible though, as stated,I have not attempted it myself. I would do a quick search in the Community as well. I suspect others may help accomplish this.

Like Alfons Mientjes likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Work Management

Join us for a live demo of Jira Work Management

Interested in learning more about Jira Work Management? Have questions you want to get answered? Join us for our upcoming live demo where we’ll take you through the essentials of Jira Work Manageme...

1,713 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you