Can not Automatically set start date when ticket moved from To Do ---> In Progress column

[Alfons Mientjes]

Hello all,

I would like my issue start date to be automatically set to today when I move an issue from To Do to In Progress.

I have followed the steps described in below.

https://community.atlassian.com/t5/Jira-Software-questions/Automatically-set-start-date-when-ticket-moved-from-To-Do-gt-In/qaq-p/1479776

It describes 1 step that I can't figure out, namely:
Check if the user "Automation app user" is added to the "atlassian-addons-project-access" role:
1) I cannot add users to this role.
2) I also can't find this group even though jira says it exists.

Someone who can help me?

[Jack Brickey · Accepted solution]

Pushing aside the automation in the proper group, what exactly are you experiencing when you transition an issue. What does the log show? Is it triggered ? Does it pass the condition? Does it fail at the action?

[Alfons Mientjes]

Thanks for the response, I have now solved it differently by having a post position action performed on it. It now works as desired.

[Jack Brickey]

Yes post functions can work here as well. Glad you got it working!

[Alfons Mientjes]

Now I'm going to try the same with the end date, when in progress to done. I want this date to be automatically filled within the advanced roadmaps. I just don't see the end date field inside the post position. Do you have any idea how I can solve this?

[Jack Brickey]

I don't as I'm not using advanced roadmaps. With that said it doesn't surprise me that Field, is not available in the post function since those fields are relatively new. However I am surprised that the start date is available to be honest. The only option that I see is to use automation which is the original path you were going. I have to believe that this is possible though, as stated,I have not attempted it myself. I would do a quick search in the Community as well. I suspect others may help accomplish this.