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I want customer to be able to insert attachments in the customer portal via comment field

Hi Team,

I am using proforma forms and as attachment is not currently supported in Proforma, I am using attachments field via Jira Request type. the problem with this is that this attachment field will appear at the top.

While I was raising an issue to Atlassian support, I noticed that they have this feature (image01) but what I have is image 2. I would like to know how I can implement image01. Could you please help?




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Daniel Ebers Community Leader Jun 06, 2021

Hi @Minu Murali

the difference will surely originate from the fact the Atlassian own solution is on-prem but the screenshot you provided is from cloud.
There is some difference in displaying - this will be likely not possible to adjust.

Testing on my cloud site I recognize there is an Attachment area/field. It is not like a paper clip icon in comments area but probably this would be an option for you - you could investigate if this suffices:




0 votes
Kevin Johnson Community Leader Jun 01, 2021

Hi @Minu Murali ,

It would be really great if you can explain a bit.



Hi Kevin,

Apologies for not being clear.

My motive is I want the comment field to be rendered as per image 1.

But my comment field looks like how it is in image 2.

To be a little more specific, I want the paper clip icon with no extra features to be embedded into my comment field.

Like Kevin Johnson likes this
Kevin Johnson Community Leader Jun 02, 2021

Ok, but you want the paper clip look inside Jira project comments ? or in the customer portal?

Hi Daniel,

Thank you for explaining that the difference is due to on prem and cloud instances. I was not aware of that.

I use the attachment field in the requests formgenerally but my use case is different here as I am using proforma and not exposing the form to the customer portal. ( So no request type )

This form is going to be attached to an already existing issue and proforma doesn't support attachment field. But I need an attachment field for this form.

So was trying to see if I can make use of the comment field with the paper clip icon as a workaround.

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