I'm not receiving verification or notification emails from Atlassian

[Sai Naralasetty]

Hi Team,

We’ve identified that a specific user from our domain (@cooloff.com.au) is not receiving emails. 

I came across a similar issue discussed on the Atlassian community and believe this might be a related case. Could you please check and remove the user’s email address from the suppression list if it's there?

Your prompt assistance would be greatly appreciated.

Thank you!

Solved: I'm not receiving verification or notification ema...

[Bibek Behera]

@Sai Naralasetty ,

Welcome to the community. Most likely the user is in the suppression list of Atlassian side (Assuming). The best way to confirm and get this sorted would be by reaching out to Atlassian. I am following this thread, please share the outcome after the investigation is complete.

Regards,

Bibek

[Sai Naralasetty]

Thanks for the response! I’ll look into it. Just to clarify, is there an easier way to contact Atlassian support directly? I’ve been pointed towards community support a lot, and it’s not always the fastest option. Appreciate any help with this!

[Bibek Behera]

you are welcome @Sai Naralasetty ,

Reviewing the logs in the first place is the best thing to do in such a situation.

I find it most helpful when troubleshooting email-related issues.

https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Customer-notification-logs-in-Jira-Service/ba-p/2364680#U2568458

-Bibek