I'm not receiving verification or notification emails from Atlassian (Jira & Confluence)

Maite Uriarte August 29, 2023

Hi! I've been trying to get my "8 digit code" verification email to access to Jira but it has been an impossible thing. I can access to Confluence but I'm not receiving any email when a document is updated. Here are the options I've tried:

  1. I have checked my quarantine list and spam folder
  2. I have tried signing out and back in 
  3. I checked the email notification configuration and I still have everything enabled 
  4. I can see the notifications in the notification bell menu
  5. My email server is not blocking any domain or site

6 answers

1 accepted

0 votes
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 30, 2023

Hi @Maite Uriarte 
I found that your email address was on a suppression list we maintain.  This tends to happen because we received a bounced email from your SMTP server in the past.  I have cleared this suppression, so you should now be able to receive new messages from our Cloud services.

Andy

Maite Uriarte August 30, 2023

It works now, thanks a lot @Andy Heinzer !

0 votes
Javi Sánchez
I'm New Here
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June 11, 2024

@Andy Heinzer  I am facing the same issue, I tried multiple times and still not getting any verification code on my enterprise account that use this mail: [removed], I have checked all of my inbox, spam, and junk mail but still did not receive any mail. When I try to access my Jira account. Please look into this, It would be a great help.

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 17, 2024

Hi Javi,

It appears that the suppression has been cleared at this time.

0 votes
Ankita Varshney May 15, 2024

@Andy Heinzer  I am facing the same issue, I tried multiple times and still not getting any verification code, I have checked all of my inbox, spam, and junk mail but still did not receive any mail. When I try to access my Jira account. Please look into this, It would be a great help.

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 15, 2024

@Ankita Varshney I found your account was also suppressed.  I have cleared this for your address and all others on your users that share your domain.  Try to resend the verification now.

Andy

Ankita Varshney May 15, 2024

Yes, it's working now, Thanks for the help!!

0 votes
Nadeem Khan
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May 15, 2024

@Andy Heinzer  I am facing the same issue, I tried multiple times and still not getting any verification code, I have checked all of my inbox, spam, and junk mail but still did not receive any mail. When I try to access my Jira account. Please look into this, It would be a great help

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 15, 2024

Hi @Nadeem Khan 

I found there was a suppression for your email address.  I have cleared this from our side.  Try to resend the verification once more, it should come through now.

Andy

Like Nadeem Khan likes this
Nadeem Khan
I'm New Here
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May 15, 2024

Thanks Its working now

0 votes
Mermaidcoder April 20, 2024

@Andy Heinzer  hi, I am facing the same issue. Is there any chance the reason is the same?

 

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 22, 2024

There is no suppression on your account.  Instead the cause is different here.  In your case, your mail server is responding with a message of:

421 4.7.0 [TSS04] Messages from 156.70.150.19 temporarily deferred due to unexpected volume or user complaints - 4.16.55.1; see https://postmaster.yahooinc.com/error-codes

I have reached out to my mail team to see if this is something we can adjust from our side.   But in the meantime, I'd recommend just keep trying.   Eventually our service will either drop off that spam list or rotate the IP address used to send messages for this.

 

0 votes
Trudy Claspill
Community Leader
Community Leader
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August 29, 2023

Hello @Maite Uriarte 

It is possible that your email has gotten blacklisted on the Atlassian side.

I have added a tag to this post to raise it to the attention of Atlassian team members.

Maite Uriarte August 29, 2023

Thank you @Trudy Claspill! I'll wait for their response.

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