I'm not receiving verification or notification emails from Atlassian (Jira & Confluence)

[Maite Uriarte]

Hi! I've been trying to get my "8 digit code" verification email to access to Jira but it has been an impossible thing. I can access to Confluence but I'm not receiving any email when a document is updated. Here are the options I've tried:

1. I have checked my quarantine list and spam folder
2. I have tried signing out and back in 
3. I checked the email notification configuration and I still have everything enabled 
4. I can see the notifications in the notification bell menu
5. My email server is not blocking any domain or site

[Andy Heinzer · Accepted solution]

Hi @Maite Uriarte 
I found that your email address was on a suppression list we maintain.  This tends to happen because we received a bounced email from your SMTP server in the past.  I have cleared this suppression, so you should now be able to receive new messages from our Cloud services.

Andy

[Maite Uriarte]

It works now, thanks a lot @Andy Heinzer !

[Jay Schoen]

I'm also not receiving any emails - can you please check if I'm suppressed as well @Andy Heinzer ?

[Andy Heinzer]

Hi @Jay Schoen 

There was a suppression.  However I did not see the initial bounce message to determine what caused this.  I have cleared the suppression for your account and all other users on your domain just in case.

Andy

[Jay Schoen]

thank you!!

[Deleted user]

@Andy Heinzer Hi, my emailaccount was also not available when I tried to register on atlassian. I believe my account is on the suppression list. 

Can you, or support, contact me to have this resolved. Thanks! 

[Andy Heinzer]

Hi @[deleted]

I am not seeing any suppressions on our side for any accounts on your email domain at this time.   Could you share with me the email address (or Atlassian Account ID) in question?  If it is a different email that the one you used to login here to Community, then we would need to know that address to look it up in our system.

Andy

[Deleted user]

sure, the email address is [redacted]

[Andy Heinzer]

@[deleted] Thanks for posting that, I found there was a suppression for that account.  I have cleared all mail suppressions to that account and all others that domain.

[Deleted user]

Yes! I'm able to complete the registration process. Thank you! 

[Kameron Chang]

Hi @Andy Heinzer , I'm also experiencing this. Could my account also be on the suppression list? Would you be able to assist here?

[Andy Heinzer]

Hi @Kameron Chang I found there was a suppression on your account.  I have cleared this from our side.  You should be able to receive notifications from our Cloud services once more now.

[Kameron Chang]

Works now. Thanks Andy!

[Javi Sánchez]

@Andy Heinzer  I am facing the same issue, I tried multiple times and still not getting any verification code on my enterprise account that use this mail: [removed], I have checked all of my inbox, spam, and junk mail but still did not receive any mail. When I try to access my Jira account. Please look into this, It would be a great help.

[Andy Heinzer]

Hi Javi,

It appears that the suppression has been cleared at this time.

[Ankita Varshney]

@Andy Heinzer  I am facing the same issue, I tried multiple times and still not getting any verification code, I have checked all of my inbox, spam, and junk mail but still did not receive any mail. When I try to access my Jira account. Please look into this, It would be a great help.

[Andy Heinzer]

@Ankita Varshney I found your account was also suppressed.  I have cleared this for your address and all others on your users that share your domain.  Try to resend the verification now.

Andy

[Ankita Varshney]

Yes, it's working now, Thanks for the help!!

[Nadeem Khan]

@Andy Heinzer  I am facing the same issue, I tried multiple times and still not getting any verification code, I have checked all of my inbox, spam, and junk mail but still did not receive any mail. When I try to access my Jira account. Please look into this, It would be a great help

[Andy Heinzer]

Hi @Nadeem Khan 

I found there was a suppression for your email address.  I have cleared this from our side.  Try to resend the verification once more, it should come through now.

Andy

[Nadeem Khan]

Thanks Its working now

[Mermaidcoder]

@Andy Heinzer  hi, I am facing the same issue. Is there any chance the reason is the same?

[Andy Heinzer]

There is no suppression on your account.  Instead the cause is different here.  In your case, your mail server is responding with a message of:

421 4.7.0 [TSS04] Messages from 156.70.150.19 temporarily deferred due to unexpected volume or user complaints - 4.16.55.1; see https://postmaster.yahooinc.com/error-codes

I have reached out to my mail team to see if this is something we can adjust from our side.   But in the meantime, I'd recommend just keep trying.   Eventually our service will either drop off that spam list or rotate the IP address used to send messages for this.

[Trudy Claspill]

Hello @Maite Uriarte 

It is possible that your email has gotten blacklisted on the Atlassian side.

I have added a tag to this post to raise it to the attention of Atlassian team members.

[Maite Uriarte]

Thank you @Trudy Claspill! I'll wait for their response.