I don't receive an email.

[신경철]

I send an email to (zion@btree.co.kr) to sign up for jira, but I don't receive an email.

Is there another way to receive emails?

[Prachi Bolar]

Hello.

Welcome to the Atlassian Community 

I understand that you are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

If your admin checks and you  are not part of the suppression list , request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.

Thank You,

Prachi

[신경철]

Thank you for your reply.

However, the account I need to receive emails from is not yet a member, so your method will not solve the problem.

A site that receives emails suggested one method. Can you register all IPs used when sending in the SPF value?

[Trudy Claspill]

Hello @신경철 

Welcome to the Atlassian community.

What directions are you following that said you needed to send an email to that address?

If you want to set up a brand new Jira trial instance you do that through the Atlassian website.

https://www.atlassian.com/software/jira

If you are trying to access an existing Jira instance that is owned by some individual or company, we cannot help you with that. We are users of our own Jira instances. We don't have access to all Jira instances. You would need to work with the people who have told you that you need to access that specific Jira instance to resolve any problems you are having contacting the instance owners.

[신경철]

Sorry for the photo being in Korean.

The meaning of the photo is,
To sign up for Jira, you must send an email to zion@btree.co.kr and verify it.

But no email comes.

[Trudy Claspill]

Can you paste the Korean text of the message into a response here, so that I can copy and paste it into a translation app?

What web page URL are you accessing when you get that message?

I have not seen a screen like that recently, but I suspect it is being shown when you try to access a specific Jira instance, and is an instruction to contact the owner/administrator of that instance to get access. I might be able to confirm that if you paste the text of the message so I can run it through a translator.

If my suspicion is correct, this user community will not be able to help you.

If you received instructions from a person to access the web page where you then received this message, I suggest that you contact that person to let them know you got this message.