I have a small problem on a field ou jira sofware cloud.
when I make a basic filter, I cannot open the drop-down list of this filter.
if I switch to jql, it works, but it's not practical for users who want to make simple filters.
it is a "Select List (single choice)" type field with 2 values.
Have you ever had this problem. do you know where it could come from?
a) You need to be sure that this field is NOT a locked field but instead a field created by you.
b) In case is a custom field, to show values in basic search view you have to make sure that the "context" mapping for that custom field is available in ALL issueTypes and Projects selected by the options in the basic search you are doing. Then you will be able to see the values.
Let me know how things go, and as Samuel pointed out, a Screenshot will help.