Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I am trying to create a dashboard

I am trying to track SLA's with a dashboard and I cannot figure out how to track them by business day or 8 hours a day 5 days a week excluding weekends.

Example: I have an SLA for Access Requests that is not to exceed 48 hours

project = ET AND component in (??) AND priority in (p5,p4,p3,p2,p1) AND createdDate < -48h

How do I subtract weekends / holidays from createdate <-48h?

Or is there a better way to do this?

 

Curtis

1 answer

Hi Curtis,

If you want to really manage SLA's and act upon that, JIRA Service Desk would be the most logical answer. Not only does it offer you flexible and JQL-based configuration to set them up, but also everything you need to keep track of them and alert the right people to respond in a timely fashion. It also includes configurable calendars, which let you implement exactly what you are describing.

To find more information, check the JIRA Service Desk documentation.

JIRA Service Desk is a purpose built application for IT and Service teams. So if - for whatever reason - you are not able to implement it as the solution to your request and need to stick to your current JIRA (Software or Core) instance, check the Atlassian Marketplace and search for SLA related add-ons (I included the search already in the link).

Happy hunting! In a timely fashion :wink:

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you