I have added a custom field that allows the user to enter one of the users usernames. The field does an auto lookup of the existing user base and puts the username into the field. I would like to send the user an email when they are entered into that field. How would I go about triggering an email to be sent saying their name was entered into this field?
Emails are sent when a notification scheme is set up to pick up events on issues. The event fired by "update field(s) on an issue" is "issue updated", so you could add your user-picker field to the notification for "issue updated" and your user would start getting emails. But they will then get emails for all updates, not just when they are added to the list.
To be more clever, you're going to need code - skip the notification scheme entirely and have a listener pick up "issue updated" and check if the field was edited during the event and then send an extra email.
But you can't implement that code on Cloud.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot