How to view (read-only) workflow in Customer Portal page


I am new in Jira and really love it, I just install ServiceDesk 3.5 and everything seam good until one problem.

I can NOT view workflow in Customer Portal page, just only see the status, such as Waiting for Customer, ...

I think that it should be had a link "view workflow" next to the status as attach file Customer_Page.png.

Note: I open full permission for everyone to view workflow and I can see this link in Agent page as attach file Agen_Page.png

Do anyone know how to view (read-only) workflow in Customer Portal page?


3 answers

1 accepted

1 vote
Accepted answer



To my knowledge, "View Read-Only" work is a permission which is available only in JIRA not in Customer Portal. Means, only in the Issue View. 

You can adjust the permission scheme on JIRA side as mentioned in this document. 

Thanks, Vishnu, 

Vishnu is right, customers don't get to see the workflow (because it's not necessarily the one they will seem to follow, and frankly, they don't need to know what the process is if you've got it set up right)

You can give them the option to perform transitions on their requests though.  See

Thanks Vishnu and Nic, I got it

Thank you Nick for adding your comments. 

@Cuong Nguyen -- I also found the below that you can vote on, comment on, watch, encourage friends to vote, share with your AUG members, etc. :)

@Cuong Nguyen - Do you have the Extensions for Jira Service Desk Plugin/AddOn/App?  I just put in a request for their development team to look at this as a suggested improvement.  They are taking this back to their team to determine LOE and if it's something they're able to tackle.  While they're determining this, it might be helpful to have others reach out to them as well so they can gage the level of interest.  I know added paid solutions are not ideal, so only suggesting this if you already have it installed for other purposes.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,725 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you