How to view (read-only) workflow in Customer Portal page


I am new in Jira and really love it, I just install ServiceDesk 3.5 and everything seam good until one problem.

I can NOT view workflow in Customer Portal page, just only see the status, such as Waiting for Customer, ...

I think that it should be had a link "view workflow" next to the status as attach file Customer_Page.png.

Note: I open full permission for everyone to view workflow and I can see this link in Agent page as attach file Agen_Page.png

Do anyone know how to view (read-only) workflow in Customer Portal page?


1 answer

1 accepted



To my knowledge, "View Read-Only" work is a permission which is available only in JIRA not in Customer Portal. Means, only in the Issue View. 

You can adjust the permission scheme on JIRA side as mentioned in this document. 

Thanks, Vishnu, 

Vishnu is right, customers don't get to see the workflow (because it's not necessarily the one they will seem to follow, and frankly, they don't need to know what the process is if you've got it set up right)

You can give them the option to perform transitions on their requests though.  See

Thanks Vishnu and Nic, I got it

Thank you Nick for adding your comments. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

576 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you