How to update a custom field based off a user's profile

I'm wanting to add a custom text field that will show the ticket creator's location based off of the user's profile properties. My plan is to update each user's profile properties with a Key and a Value such as



and have a workflow or transition that will recognize that key and update my custom field in the ticket. I'd even settle for adding that location\value to the subject line of the ticket...

I can't seem to find a way to do that inside of the cloud version of Jira; is this even possible? If it isn't, I noticed that I can set locations via "Suite Utilities for JIRA" (, but I'm not sure how to configure that based off of user information...

1 answer

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,975 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot