we had installed JIRA Service Desk but decided not to use it. We uninstalled the plugin but are still stuck with custom fields, link types and such, obviously related to it. We are searching for a detailed documentation about what we can safely remove/delete after uninstalling it.
Is there such a documentation?
This article is unfortunately not sufficient. Just disabling the plugin and deleting the project is not enough to remove all traces of SD from JIRA. We have even uninstalled the plugin and deleted the project, but still there are link types, custom fields and more objects like that still floating around. Can you please provide a list of all configuration objects that the SD plugin creates when it is installed. That would help identifying and removing them manually.
@Rodrigo Sogari [Atlassian]: I agree with @George Lewe. Your answer does not address the question. We also installed JIRA Service Desk and have decided not to use it. The post that you reference only explains how to disable service desk for a specific project or to delete a service desk project. How do we uninstall Service Desk entirely–including all the related custom fields, issues, issue type schemes, security roles, etc?
Hi @Rodrigo Sogari [Atlassian],
I agree with the above comments. I am trying to move a project from one instance to another and the project import is blocking me from importing because my project "requires" the Service Desk custom fields. Service Desk has been removed from the instance for months!
This Service Desk seems to be blocking our upgrade to JIRA 7.0
It will say the licence is too old and gives some options to remove it. But that seems to break the upgrade and leaves me with an unfixable error (and a broken system)
There was a problem adding Upgrade Task Drops the entityproperty_identity index in entity_property table to the Upgrade History. This means the state of the system may be out of sync with the upgrade history, which could result in missed downgrade tasks for future exports.
I cannot find any traces to remove it. But it needs to be gone.
I'm researching the topic of "if we decide not to use service desk, is there a way to uninstall it completely or we need to rebuilt our DEV environment (our sandbox and initial configuration place)". Please, George, Ross, Joh, Zoran, Ran, Bruce, eventually did you go the route of rebuilt your DEV environment including server setup?
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
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