we had installed JIRA Service Desk but decided not to use it. We uninstalled the plugin but are still stuck with custom fields, link types and such, obviously related to it. We are searching for a detailed documentation about what we can safely remove/delete after uninstalling it.
Is there such a documentation?
This article is unfortunately not sufficient. Just disabling the plugin and deleting the project is not enough to remove all traces of SD from JIRA. We have even uninstalled the plugin and deleted the project, but still there are link types, custom fields and more objects like that still floating around. Can you please provide a list of all configuration objects that the SD plugin creates when it is installed. That would help identifying and removing them manually.
@Rodrigo Sogari [Atlassian]: I agree with @George Lewe. Your answer does not address the question. We also installed JIRA Service Desk and have decided not to use it. The post that you reference only explains how to disable service desk for a specific project or to delete a service desk project. How do we uninstall Service Desk entirely–including all the related custom fields, issues, issue type schemes, security roles, etc?
Hi @Rodrigo Sogari [Atlassian],
I agree with the above comments. I am trying to move a project from one instance to another and the project import is blocking me from importing because my project "requires" the Service Desk custom fields. Service Desk has been removed from the instance for months!
This Service Desk seems to be blocking our upgrade to JIRA 7.0
It will say the licence is too old and gives some options to remove it. But that seems to break the upgrade and leaves me with an unfixable error (and a broken system)
There was a problem adding Upgrade Task Drops the entityproperty_identity index in entity_property table to the Upgrade History. This means the state of the system may be out of sync with the upgrade history, which could result in missed downgrade tasks for future exports.
I cannot find any traces to remove it. But it needs to be gone.
I'm researching the topic of "if we decide not to use service desk, is there a way to uninstall it completely or we need to rebuilt our DEV environment (our sandbox and initial configuration place)". Please, George, Ross, Joh, Zoran, Ran, Bruce, eventually did you go the route of rebuilt your DEV environment including server setup?
If you are getting a message that Jira cannot be upgraded because it wants you to upgrade Service Desk first, or that you have to put in a valid license for SD before you can login, but your trial of Service Desk (aka SD) has been uninstalled without uninstalling the license key first, then here's what you need to do (no $ needed!):
1. Download the SD installer.
2. Reinstall SD.
3. Go to my.atlassian.com.
4. Click New Evaluation License (we let you have up to 3 for the same server).
5. Go to your Jira landing page.
If you get the one that says you can't start Jira until you give Service Desk a license, put in your new license.
If you can still get into Jira then go into the Settings -> Applications page and put in the new license.
Now you can log in and/or upgrade.
NOW what you should do is go to the Applications page, DELETE the trial license for SD, then uninstall SD again. This will keep it from barking about SD licensing in the future because there will be no license in the database anymore.
Jira Support Engineer
This is something I'd like to know, too. We once had a 3 user starter license for Jira Service Desk but since then Jira has been upgraded multiple times and at some point Service Desk was uninstalled. Now we are planning to take Service Desk into use with a much more agents but the leftovers of the old installation are blocking us from using Service Desk. To be specific, newest version will just complain that we must first upgrade to SD < 3.2 before upgrading to newest. And of course, SD 3.1.9 requires an old version of Jira. I really don't want to downgrade our Jira just to upgrade old, unnecessary demo data.
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