How to start a ticket for a new customer from Servicedesk Create issue button

Hi,

we wanted to start a conversation with a customer that currently has NO USER on our Servicedesk by creating a new ticket from Servicedesk panel (CREATE issue button).

Although we added his email as "Reporter", the ticket was created without that email but as Anonymus reporter as you can see on this pic.

Any idea how to manage that? Thanks!

 

chrome_2016-12-07_11-43-55_Ink_LI.jpg

 

 

1 answer

0 votes

The reporter should be an existing account (even if the user signs up for it, or sends an email to a Service Desk set up to create them automatically)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,111 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you