How to show additional Status (Custom Field)?


I got a problem and cannot find any helpful answer. What I want is to know on which systems my customer installed hotfixes or new versions (e. g. on prod, test or dev). But I cannot get it right.

I first used a custom field (tried dropdown and checkboxes) but in the customer portal this is only viewable when it was filled in at creating the issue.. what is nonsense for our needs.

I also tried to edit the custom field by a transition screen. But this screen is also only seen by our agents and not visible for the customer. The customer can only write a text when setting the status on "delivered".

After that I deleted our status "delivered" and set three new ones ("delivered on dev/test/prod"). But now I have the problem that it is very unclear which of these statuses the issue has, because there should be more than one available and there is no overview. Therefore we have to search in the activity history which statuses were already selected.

Also there seems to be no possibility to set an automation rule to get my problem solved (like "WHEN status changed IF status = delivered on prod THEN custom field = prod") because I cannot select custom fields.

I hope my explanation is clear and somebody can help me out with that.

0 answers

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

472 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you