How to set different SLA per month?

Fabrizio De Cicco
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December 23, 2020

Hello Jira,

Due tu business reasons we have different SLA just in certain months e.g. the SLA timings differ only from April to August. 

Is there a way to set different SLA per month on Jira Service Desk?

Kind regards,
Fabrizio 

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Zoryana Bohutska _SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 23, 2020

I think that yes, you need to set a few SLAs. The difference between them would be one condition for timer start - created date (from-to).

Fabrizio De Cicco
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January 7, 2021

Hello @Zoryana Bohutska _SaaSJet_ , thanks for replying. Can you please elaborate your statement? How can I achieve this? Thank you. 

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