How to send attachments

Aaron Benji
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May 14, 2024

So my organization has a process in which we used to send emails to external customer who didn't have a license. Those customers would receive attachments from the issue. What I currently have is a Jira Automation which includes those attachments as an ordered list and a hyperlinks. If a user is external, they can't actually download those at all because they don't have a license or access to the instance.

 

I then resorted to Scriptrunner for Jira Cloud. From what I've read, it may not be possible to send email attachments using their functionality either. The sources I found reflecting that were from 2020 so things have most likely changed since then. Before I found that source, I was checking the documentation but none specifically referenced how to include attachments.

 

Does anyone here have a clue on how to include attachments in emails for external users or is this something we all just have to bite the bullet on for now until Atlassian provides an update?

 

Thanks!

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Hana Kučerová
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May 14, 2024

Hi @Aaron Benji ,

welcome to the community!

Please check this article, it can help you.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-how-your-customers-access-attachments/

Download attachments via a secured link

 

Aaron Benji
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 14, 2024

Hi Hana

Thanks for providing that documentation. From what I've read, that may be the best solution. Is this "secure link" something I can reference in a Jira Automation?

Thanks!

Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 14, 2024

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