Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to send a report subscription to a non-Jira user?

We would like to send a weekly report of issues to a user who does not have a Jira account.  Is there a way to setup a subscription on a filter so that it sends a weekly report to an email address that is not associated with a Jira account?  Or a plugin that would allow this? TIA 

3 answers

1 vote
Daniel Ebers Community Leader Jan 06, 2021

Hi @Meredith Hogarth

probably a clunky but possible way would be to register an account with your company like "reportxyz@ourCompany.tld" with a forwarder (to be done in your mailsystem) to "john.doe@MyCustomer.tld" - so in short Jira delivers the report to an "internal mailbox" and the mailsystem would forward the report externally.
Of course, you would have to subscribe "reportxyz@mycompany.tld" to the report intended to be sent out.

There were some similar questions in the past which also ended up in a recommendation for a "dummy account":


Makes sense, I was thinking about something similar to this.  Wasn't sure if there was a better answer out there than doing a mail forwarding but may end up going this route.  Thanks for your response! 

0 votes

May be automation for jira having sending email option to others , but we have to check how the subscription can be associated with automation for  jira 

We support this in Notification Assistant for Jira on a per project basis. If you need this to be wider than per project, let me know.

I appreciate your response.  I need to send a report that pulls issues across multiple projects.  I will check out your plug in though.  Thanks. 

Hi Meredith,

If you have any issues, feel free to open a support ticket at and I will jump on it.


Suggest an answer

Log in or Sign up to answer
Site Admin

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you