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How to send a report subscription to a non-Jira user?

We would like to send a weekly report of issues to a user who does not have a Jira account.  Is there a way to setup a subscription on a filter so that it sends a weekly report to an email address that is not associated with a Jira account?  Or a plugin that would allow this? TIA 

3 answers

1 vote
Daniel Ebers Community Leader Jan 06, 2021

Hi @Meredith Hogarth

probably a clunky but possible way would be to register an account with your company like "reportxyz@ourCompany.tld" with a forwarder (to be done in your mailsystem) to "john.doe@MyCustomer.tld" - so in short Jira delivers the report to an "internal mailbox" and the mailsystem would forward the report externally.
Of course, you would have to subscribe "reportxyz@mycompany.tld" to the report intended to be sent out.

There were some similar questions in the past which also ended up in a recommendation for a "dummy account":
https://community.atlassian.com/t5/Jira-questions/JIRA-subscription-for-non-JIRA-users/qaq-p/84010

Regards,
Daniel

Makes sense, I was thinking about something similar to this.  Wasn't sure if there was a better answer out there than doing a mail forwarding but may end up going this route.  Thanks for your response! 

0 votes

May be automation for jira having sending email option to others , but we have to check how the subscription can be associated with automation for  jira 

We support this in Notification Assistant for Jira on a per project basis. If you need this to be wider than per project, let me know.

I appreciate your response.  I need to send a report that pulls issues across multiple projects.  I will check out your plug in though.  Thanks. 

Hi Meredith,


If you have any issues, feel free to open a support ticket at https://atlasauthority.atlassian.net/servicedesk/customer/portal/1/group/1/create/1 and I will jump on it.

Thanks,
Boris

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