How to redirect logout screen from customer portal

Whenever a user is logged into a dashboard and logs out, it takes them back to the /login.jsp page after confirming they want to log in again. Which is perfect.

However, whenever a user is logged into a customer portal, and then logs out, it takes them to a login screen to log straight back into that same customer portal.

How can I redirect the user back to the main /login.jsp page (just like the first situation described) when logging out of a customer portal? Thanks!

1 answer

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Hi Tiffany,

You can use Rewrite Valve that was introduced in Tomcat 8. There's more information about this in How to customize customer portal URL in JIRA Service Desk Server. More specifically, your Rewrite Rule will be:

RewriteCond %{HTTP_HOST} .*\/customer\/portal\/.*\/user\/login\?destination=portal%2F1&logout=true [NC]
RewriteRule ^(.*)$ [R=301,L]

I hope that this helps!


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