How to move a project from Software to Service Desk

My overal goal is to do two things:

1. Move from Jira Cloud to Jira Server

2. Move projects from Software to Service Desk

 

How can I move a project that is currently set up as a Software to Service Desk?

Is it easier/better to move the project from Software to Service desk before or after moving the project from Cloud to Server?

1 answer

1 accepted

Accepted Answer
0 votes

To move a project from Cloud to Server, you will need to get a backup of Cloud, import it into an empty Server version to create an exportable version of the whole system, then use "project import" to pull in the issues  (You could try using the Cloud backup directly, rather than going through an intermediate install, but I doubt that will work)

I'm not sure what you mean by "move from Software to Service Desk" - those are both applications that sit on a JIRA Core installation and use the underlying project/issue structure.  You don't "move" the projects, but you can take a Software project and change its type to "Service Desk" to make it behave as a Service Desk instead of a Software one.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,334 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you