I would like to setup some users who will be Service Desk Agents and some users who are NOT Agents. My understanding is that an Agent is someone who will respond to requests. So how do I setup someone to have visibility BUT NOT an Agent, and NOT a Customer? Thanks
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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