Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,457,987
Community Members
 
Community Events
176
Community Groups

How to get count for particular fields through JQL

Hello Team, 

I am trying to create a report for each assignee where i need five following fields.

1. True Creation Date

2.True first response time

3. True Resolution Time

4. First Response 

5. Assignee 

These are the mandatory fields that team needs to be fill now, we are trying to accomplish where how many tickets are being created/missed by assignee in last 30 days?  or in a simple way who missed/didn't fill these data those are needed in report.  

 

 

 

 

1 answer

Team is there any advice on this request? 

@nilesh.shah You can write a JQL query which will show the total count on top of the page. Following is sample JQL query

at12.JPG

@Gokaraju gopi i think you misunderstood. 

 

I almost get the data please find the below. However, I have filter out the all the assignee which i would require but when i run query i get a lot of assignee in report do you know why?

project = "XYZ" AND status in (Closed, "In Progress", New, Resolved, "Waiting for customer") AND "True Creation Date[Time stamp]" is EMPTY OR "True first response time[Time stamp]" is EMPTY AND 'True Resolution Time' is EMPTY AND "First Response[Checkboxes]" is EMPTY AND created >= -30d AND assignee in (**************,*********) AND summary !~ "Invoice Reference Created by" AND summary !~ "Error sending the email"

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events