I develop an importer from another bug-tracking system. However, this other system has a lot of different custom fields and I want to let the users decide how to map their fields, to the existing JIRA fields, instead of writting a lot of special cases... How can I do that?
If your importer is an application outside of Jira, you can use Jira's REST API (http://docs.atlassian.com/jira/REST/5.0/#id199677) to get all the custom fields for an issue. Then once you have the mapping figured out, you can also use the REST api to create issues and set custom field values.
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