How to disable to comments an issue that has a certain status

Question

Hi,

Looking for a solution for an issue that I am trying to tackle I found :

https://community.atlassian.com/t5/Jira-questions/How-to-disable-to-comments-a-Closed-issue/qaq-p/1503969#U1775869

I raised the question in this article :

I tried :

jira.permission.comment.user with the value denied

that worked for me, but I then emailed as a user (not agent) to comment in the ticket.

That created a new ticket for me, which is not I would like to see happening.

Is it possible to limit the comments permission to just users and force agent to use transition of the ticket?

So far no answer.

I don't know if I am impatient or closed questions are not answered, so raising a new question.

Thanks for your feedback.

DevRimantas · Answer

Hi,

I'm currently facing the same problem. The problem is that you're trying to write a comment on a comment-denied issue via email. So The default JSM email handler tries to add a comment on the issue, but since commenting is restricted, the mail handler just creates a new issue.

A possible solution is to configure a dedicated Jira email handler (not JSM) for a specified project and configure how to manage incoming emails (ex. "add a comment with the entire email body")

Also some marketplace apps might help even more:

https://marketplace.atlassian.com/apps/4977/email-this-issue?tab=overview&hosting=cloud

https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview

P.S. I would recommend that you use the property:
jira.permission.comment.denied (without any value);
Because the property jira.permission.comment.user with the value denied actually makes commenting available only for a single user "denied" (which probably does not exist and might cause unexpected problems in the issue view. I got a blank page with a text error once)

Jaap van Driel · Answer

Anyone?