It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to completely remove SLA from my Jira Service Desk?

I understand SLA can be very very very very critical for many teams, but for mine at present it is not necessary under the incredible majority (seemingly) of situations.

 

I was able to delete all of the past SLA configurations other than this default state.



How can I get rid of this last one? I cannot find a delete button anywhere. 

I mostly want this to be gone from being seen on the actual issue tickets.

2 answers

1 accepted

2 votes
Answer accepted

Hello @Cole Evans,

There is a Delete button when you enter the SLAs menu - no need to go edit SLAs to delete them:

delete-sla.png

Hope this helps!

- Manon

Thank you kindly Manon! Worked like a charm!

Glad it helped! :)

I used the following script in announcement banner to hide SLA section

<script type="text/javascript">
jQuery(document).ready(function() {
JIRA.bind(JIRA.Events.NEW_CONTENT_ADDED, function (e,context) {
AJS.$('#sla-web-panel').hide()
})
})
</script>

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

342 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you