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How to add attachments to notifications customer

Andrey Ivanov
Andrey Ivanov
Contributor
February 10, 2025

Screenshot 2025-02-10 152900.pngWhen I create a ticket, I receive an email notification via customer notification, but it does not show attachments, although they are there, how can I fix this? What should I add?

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Sebastian Krzewiński
Sebastian Krzewiński
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February 10, 2025

Hi @Andrey Ivanov 

 

You can add link to attachment. After clicking in it user will be redirected to portal.

 

Regards,

Seba

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Andrey Ivanov
Andrey Ivanov
Contributor
February 10, 2025

My portal is turned off, I need the attachment to arrive, what smart value should I specify?

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