How do I set up Service Desk to allow users to see all tickets from the portal?

How do I set up Service Desk to allow users to see all tickets from the portal?

So from here > https://maidsafe.atlassian.net/servicedesk/customer/user/requests?reporter=all&portalId=1&page=1

Just now users can only see there own tickets - what do I need to change to allow any user can see all the tickets?

Within Project settings > Permissions > I have set  Browse Projects - to the group Users.

Do I have to change permissions somewhere else?

Thank you

Ross

1 answer

1 accepted

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Dear @Ross Muir,

From the customer portal, users can see only their requests. If you want them to see all requests you need to add them as agents.

Thank you @Georges MOUBARAK [Infosysta]

You're welcome @Ross Muir smile

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