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How do I remove the Default Reporter? Edited

Hi, we are on Jira Cloud. I am Admin. In an attempt to resolve an issue where we are not able to send email to Jira Cloud and have it added to a Comment of an Issue I created a Default Reporter (myself). I am now trying to remove it and even though I am able to delete the value and Save, the value is not removed. I go back to Mail Handlers -> Edit -> Next and the Default Reporter is still there? How can I remove it?

I am aware of this bug but it was supposedly resolved?
https://metainf.atlassian.net/browse/JETIC-500

Thank you
Kevin

1 answer

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Answer accepted

Hello @Kevin

Thank you for reaching out.

Indeed, we were able to reproduce the exact behavior you are experiencing: When trying to erase the Default Reporter field in an e-mail handler and saving it, the user still remains there.

That being said, I reported a bug with our development team to fix it:

The Default reporter can not be removed from E-mail handlers 

Feel free to vote and watch the bug to receive notifications about its fix implementation.

For now, we suggest you create a new e-mail handler with the same settings but with no Default reporter, deleting the one with the Default reporter.

Let me know if you have any questions.

You are welcome, @kevin.vanblerk

Like kevin.vanblerk likes this

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