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How do I leave a company or project?

I got an email notification from a 2 year old project from a company where I no longer work.

How do I leave the project/company so I'm no longer associated with it?

4 answers

1 accepted

10 votes
Answer accepted

@Jim Gay

  It sounds like the company did not disable your account in their JIRA environment.

I would not think they would want you logging into their environment for security reasons. I would suggest giving their help desk a call and have them deactivate the account.

*Someone missed a step in the off-boarding process* :)

Sloan N_ B_ Community Leader May 16, 2018

Yes, @Jonathan Smith is absolutely correct. A Jira/Confluence admin needs to remove or deactivate you from Jira/Confluence.

You should contact them and ask them to deactivate your user.

Was this an Atlassian Cloud instance? If yes you can send them this Documentation page and point to "Deactivate or delete users". ;)

Cheers
Niklas

Like Nic Brough -Adaptavist- likes this

That's... unfortunate. I can access my account, I can update information, I can interact in the environment, but I can't disassociate my email from their system?

Like # people like this

No, the company's Confluence/JIRA admin needs to deactivate your account. Give them a quick call or email to complete that task.

I wouldn't @mention the admin in the environment because that will definitely expose the security hole.

*no raise for that person*

Like Nic Brough -Adaptavist- likes this

There should absolutely be a way to remove yourself from a project.  Developers should not have their Jira polluted with projects they no longer work on.

Sometimes Atlassian is oblivious to real-world scenarios.  If the "admin" did not remove us from their project then that is the BIGGEST security risk exposing their system.

 

Give the developer the option to remove themselves from a project.  This is just common sense.

Like # people like this

Is there a feature request area somewhere? I'm in the same boat. Surely I must be allowed to exit of my own accord?

Yeah, it makes zero sense that someone else would have control over what groups I'm in.

Like # people like this

Same situation here. I've been added to 3rd party Jira instances, and now I can't leave.

Like Danna S likes this

Same issue here. I'm suddenly part of the tempoplugin.jira.com instance, without any ability to leave.

Like # people like this

This sounds a lot like a GDPR violation. Does anyone here have a Atlassian contact so we can get the priority of this issue raised?

Like # people like this
Andy Heinzer Atlassian Team Dec 08, 2020

I created a feature request for what I believe most end users want to see here.  One for Cloud: JRACLOUD-75105 and one for Server/Data Center: JRASERVER-71544.

Those feature requests specifically seek to allow an end user to remove themselves from a project.  Currently an administrator level rights are needed in order to manage which users are associated with a particular project.

For Cloud users, it is possible to delete your account by going to https://id.atlassian.com/manage-profile/account-preferences and selecting the "Delete your account" option.  However this will remove your account from our Cloud services entirely, which feels like overkill for what most users want here.

For the time being, you still need to contact the site admin.  For a Jira Cloud site, you can do that by going to https://[SiteName].atlassian.net/secure/ContactAdministrators!default.jspa and using that form to send them a message.

 

For Jira Server/Data Center, you still need to contact a project admin or system admin to manage this.  You might be able to use a similar contact form of /secure/ContactAdministrators!default.jspa However this feature is not enabled in all Jira Server/DC instances, so if that does not work, you will need to find another means to contact an administrator of that Jira site to have them remove you.

Like # people like this

Very glad to see at least some intention to fix this now. 

@Andy Heinzer , the output of that form is this

Your Jira administrator has not yet configured this contact form.

Like Mika Henriksson likes this

I'm filing a GDPR complaint. 

Is it public? I would like to support it or create another one myself

Like # people like this

Please, do share.  A lot of us would be interested, individuals, partners, and probably Atlassian too.

0 votes

There are plenty of similar topics like this on the forum and on which topic community leaders answer the same - "Admin should remove you from the board". Why It's so hard to add one simple feature? I want to leave myself, I don't want to waste time asking smb, waiting and bla bla bla. You have to listen to your customers, but what I see you just close and suspend similar topics on the forum, like this one - https://community.atlassian.com/t5/Jira-Software-questions/How-to-leave-Jira-board/qaq-p/1269923. Just add this simple button It's not a big deal.

Nothing wrong with wanting to leave, and very very much so "I've left, stop mailing/chatting/tellling me about updates I don't have a need to care about any more".

But.

We all have to work within regulated industries and the legal stuff gets complex.  Where I work, it is howling illegal to track individuals without their consent, but ten times more howling illegal for individuals not to be tracked while doing their job.

It is a huge deal to "leave a board" when you have signed up to be tracked by that board.

Whatever you are thinking of doing here, PLEASE, go talk to a lawyer first.  "Just add a simple button" is completely illegal in almost every country.

What? Illegal to add a button which allows users to leave boards? Which rules does this btn break, could you please add some hyperlinks? I’m just really interested to investigate this topic, because I’m struggling of that a lot. I have an old project board and in my mobile Jira app I always get notifications and updates from this board ( I can’t turn off notifications, because I have other boards), also when I switch between boards I often miss clicks and open the wrong old board, it’s SOOO annoying. I can’t contact my previous customer and ask for removing myself. Even if I have such an option, I don’t wanna waste my time. 

Throw a rock at your local tax authorities or industry regulators.  Ask them what the requirements for an audit of "who did what when" are.

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