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How do I leave a company or project?

I got an email notification from a 2 year old project from a company where I no longer work.

How do I leave the project/company so I'm no longer associated with it?

8 answers

1 accepted

@Jim Gay

  It sounds like the company did not disable your account in their JIRA environment.

I would not think they would want you logging into their environment for security reasons. I would suggest giving their help desk a call and have them deactivate the account.

*Someone missed a step in the off-boarding process* :)

Yes, @Jonathan Smith is absolutely correct. A Jira/Confluence admin needs to remove or deactivate you from Jira/Confluence.

You should contact them and ask them to deactivate your user.

Was this an Atlassian Cloud instance? If yes you can send them this Documentation page and point to "Deactivate or delete users". ;)

Cheers
Niklas

That's... unfortunate. I can access my account, I can update information, I can interact in the environment, but I can't disassociate my email from their system?

Like # people like this

No, the company's Confluence/JIRA admin needs to deactivate your account. Give them a quick call or email to complete that task.

I wouldn't @mention the admin in the environment because that will definitely expose the security hole.

*no raise for that person*

There should absolutely be a way to remove yourself from a project.  Developers should not have their Jira polluted with projects they no longer work on.

Sometimes Atlassian is oblivious to real-world scenarios.  If the "admin" did not remove us from their project then that is the BIGGEST security risk exposing their system.

 

Give the developer the option to remove themselves from a project.  This is just common sense.

Like # people like this
Deleted user May 15, 2020

I am currently deactivating my account and will reject any project that uses atlassian. This is insane.

Like # people like this

This is crazy.
A user should be able to leave a project, company or whatever instance by themselves without admins involvement.

Like # people like this

Is this still the correct answer? This is not just a terrible user experience, it is also highly dubious with regards to GDPR or privacy in general - especially since now I apparently can't change the visibility of any profile fields of my account because someone else has admin rights to my account? This is madness!

You can't make people use a general Atlassian account to login to different jira instances and then not give them the ability to leave these instances by themselves. What if the admin is not cooperating for instance? Or if you can't contact them at all for whatever reason?

Like # people like this

It's stupid and totally dead for usage. How can I join any new company/group or lead my own projects when I still as a part of some outdated team and I can't manage it anyhow on my own. It's definitely wrong idea and user experience. Having big doubts of using JIRA/Atlassian as main developer tool. It has big advantages over the others but regarding this... no, thanks.

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Is there a feature request area somewhere? I'm in the same boat. Surely I must be allowed to exit of my own accord?

Yeah, it makes zero sense that someone else would have control over what groups I'm in.

Like # people like this

Same situation here. I've been added to 3rd party Jira instances, and now I can't leave.

Same issue here. I'm suddenly part of the tempoplugin.jira.com instance, without any ability to leave.

Like Patricio Jacobs likes this

This sounds a lot like a GDPR violation. Does anyone here have a Atlassian contact so we can get the priority of this issue raised?

Like # people like this
Andy Heinzer Atlassian Team Dec 08, 2020

I created a feature request for what I believe most end users want to see here.  One for Cloud: JRACLOUD-75105 and one for Server/Data Center: JRASERVER-71544.

Those feature requests specifically seek to allow an end user to remove themselves from a project.  Currently an administrator level rights are needed in order to manage which users are associated with a particular project.

For Cloud users, it is possible to delete your account by going to https://id.atlassian.com/manage-profile/account-preferences and selecting the "Delete your account" option.  However this will remove your account from our Cloud services entirely, which feels like overkill for what most users want here.

For the time being, you still need to contact the site admin.  For a Jira Cloud site, you can do that by going to https://[SiteName].atlassian.net/secure/ContactAdministrators!default.jspa and using that form to send them a message.

 

For Jira Server/Data Center, you still need to contact a project admin or system admin to manage this.  You might be able to use a similar contact form of /secure/ContactAdministrators!default.jspa However this feature is not enabled in all Jira Server/DC instances, so if that does not work, you will need to find another means to contact an administrator of that Jira site to have them remove you.

Like # people like this

Very glad to see at least some intention to fix this now. 

@Andy Heinzer , the output of that form is this

Your Jira administrator has not yet configured this contact form.

There should absolutely be a way to remove yourself from a project.  Developers should not have their Jira polluted with projects they no longer work on.

Sometimes Atlassian is oblivious to real-world scenarios.  If the "admin" did not remove us from their project then that is the BIGGEST security risk exposing their system.

Give the developer the option to remove themselves from a project. 

This is just common sense!

Completely agree with you. I already have a project I would like to get rid off on my board. I've never worked on it, just joined some time ago in order to talk to contributes of that project on official manner (via tickets, etc.) I do not understand how I became a member of that project, but I have access to boards. I need a way to remove myself from the project.

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It is a GDPR violation. 

Deleted user May 15, 2020

It is definitely a GDPR violation.

Like # people like this

This is utterly insane.  All I did was sign up for the free cloud Jira service so I could take it for a test drive.  Imagine my surprise to find out I was already associated with a (very large and very well known) project that I have never worked with or submitted any code or bug reports to.

 

Imagine my surprise turning to horror when I find this thread informing me that "no, I'm not just having a hard time figuring out the interface.  I literally CANNOT leave a project that I NEVER JOINED".  Wow, guys.  Just.... wow.

This is a SNAFU

I don't accept this answer. 

I'm filing a GDPR complaint. 

Is it public? I would like to support it or create another one myself

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