How do I configure SLA goals for clients who have different geographical locations?

I want to configure different SLA goals for clients  at different geographical locations around the world. They are in different time zones, different working days and different set of holidays.What is the best way to set their SLA goals?

1 answer

In order to do this you need to be able to identify which geographical region each issue is associated with. 

Once you have this information stored about each issue you can then build your SLAs around each region and with different calendars to cope with regions/holidays etc.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

275 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you