How do I add a collaborator to a JSD ticket that is linked with a JSW issue? I was able to link but the JSW user is still unable to see the JSD ticket as he doesn't have a license to JSD.
Incidentally, when I click on Collaborators in JSD ticket, a Plan Time window pops up - probably because I am using Tempo planner. How do I add the JSW user as a collaborator and give at least Read Only access to my JSD ticket?
Thanks for any help.
Ok, so I was able to add JIRA Software users to Service Desk projects as "Service Desk Team" members without having to have license for them. Then the Software users were able to see, comment on and do a few other limited actions on the Service Desk tickets.
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs