I would like to automatically close service desk issues in JIRA Cloud that meet certain criteria. There are some automated messages from our server that can be just closed. I setup automation to transition the issue to "Resolved." That is changing the status to Resolved automatically, but the issues are still showing up under "All Open" in the queue. How can I get the issue to close out so it isn't in "All Open?"
Here's how I achieved automation for closing an issue after timeout with JIRA Service Desk:
Does it sound like that approach would work in your scenario?
You can Auto close the tickets using JIRA Automation plugin to configure periodic task which accepts JQL as a filter.
But unfortunately, this plugin is not available on the cloud.
First thing, check what does your automation do when it actually "Resolve" the issue, does it just change the status? Does it populate the resolution field? Second, check what the "All Open" queue display. Does it display "All Issues that are not Closed" or "All issues that do not have a Resolution"?
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