Hi, how can i restore deleted issue in JIRA?

[Stacey Murphy]

 deleted issue in error

[Yuliia_Borivets__SaaSJet_]

Hi @Stacey Murphy 

What is your hosting type?

If you have deleted an issue in Jira, there is no way to restore it unless you have a backup.

To prevent losing deleted issues in the future, you can:

• Back up your projects. Restore Issues & Site from Backup
• Get the app. For instance, you can try Issue History for Jira (developed by my team), which has a special option to recover your issues promptly. 

[Dan Breyen]

Hi @Stacey Murphy welcome to the community.  It's my understanding that if you have an XML backup of your system, it would be possible to restore the data.  

I found this article that explains the process: Restore Deleted Issue 

If you don't have a backup, I don't think there is a way to recover it.

Hope that helps.

[Vish Reddy _Revyz_]

Hi @Stacey Murphy ,

Unfortunately once an issue is deleted in Jira:

1. The issue is lost forever along with its attachments, comments etc..
2. There is no audit trail for answering the questions - Who Deleted it, What was Deleted & When was it Deleted 

Options you have:

1. Tighten up your permissions - But this is not foolproof mechanism, as an example your admin's account gets taken over then permissions won't work

2. Take regular backups & of course test various restore scenarios - single issue restore, multiple issues, configuration etc...

 You have two options here on how you can do your backup:

A. Do it yourself

B. Use an Add-on / app from the Atlassian Marketplace

I am part of Revyz with our - Revyz Data Manager  available in the marketplace you can recover your data including attachments at any time, ofcourse you can not only recover back your project, but you can recover back attachments, issues, screens, workflows, etc.. the Revyz Data Manager for Jira addresses multiple use cases besides Backup & Restore:

• Manage | Cloud 2 Cloud data Cloning | example use case sandbox to prod
• Protect | Backup & Restore | all Jira project types (JSW, JSM etc.. including JSM Assets)
• Analyze | Jira site analytics for the Administrator
• Optimize | Jira site optimization | example use cleanup of jira site, easily delete unwanted configuration

Thanks

Vish

[Joe Pitt]

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

None of my users have delete permission.

[Bloompeak Support]

Hi @Stacey Murphy

Welcome to Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. If you are using Jira Cloud and if you want to prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

• Both bulk and single issue deletions are logged.
• You can see when and by whom issues are deleted.
• You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

Hope it helps.