Handling empty emails requests


I'm trying to implement a SLA Automation rule that handles empty emails request coming through email channel.

What I'm trying to achieve is on ticket creation in case description (email body) is empty an action to be triggered.

So far I noticed that if I use the following JQL for example:

issuetype = "Service Request" AND request-channel-type = email AND description is  EMPTY

the automation rule is not executed because of the description is  EMPTY part. 

Any ideas what an appropriate JQL would be? Thanks in advance.

1 answer

Well, the problem is that mails coming with empty description are received with some special characters - whitespace, new lines etc. That's why the JQL is not working. 

This is in case anyone is running into similar scenario.

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