I'm trying to implement a SLA Automation rule that handles empty emails request coming through email channel.
What I'm trying to achieve is on ticket creation in case description (email body) is empty an action to be triggered.
So far I noticed that if I use the following JQL for example:
issuetype = "Service Request" AND request-channel-type = email AND description is EMPTY
the automation rule is not executed because of the description is EMPTY part.
Any ideas what an appropriate JQL would be? Thanks in advance.
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