Handling empty emails requests

All,

I'm trying to implement a SLA Automation rule that handles empty emails request coming through email channel.

What I'm trying to achieve is on ticket creation in case description (email body) is empty an action to be triggered.

So far I noticed that if I use the following JQL for example:

issuetype = "Service Request" AND request-channel-type = email AND description is  EMPTY

the automation rule is not executed because of the description is  EMPTY part. 

Any ideas what an appropriate JQL would be? Thanks in advance.

1 answer

Well, the problem is that mails coming with empty description are received with some special characters - whitespace, new lines etc. That's why the JQL is not working. 

This is in case anyone is running into similar scenario.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,172 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you