Handling empty emails requests


I'm trying to implement a SLA Automation rule that handles empty emails request coming through email channel.

What I'm trying to achieve is on ticket creation in case description (email body) is empty an action to be triggered.

So far I noticed that if I use the following JQL for example:

issuetype = "Service Request" AND request-channel-type = email AND description is  EMPTY

the automation rule is not executed because of the description is  EMPTY part. 

Any ideas what an appropriate JQL would be? Thanks in advance.

1 answer

This widget could not be displayed.

Well, the problem is that mails coming with empty description are received with some special characters - whitespace, new lines etc. That's why the JQL is not working. 

This is in case anyone is running into similar scenario.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

121 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you