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Grant Permissions is gone...??

FUN_MAN_ANDY Community Leader Nov 04, 2019

According to this helpful Q&A I should be able to change Bulk Change permissions under Settings -> System -> Global Permissions:

https://community.atlassian.com/t5/Jira-Software-questions/Grant-permission-to-bulk-transition-issues/qaq-p/843251

I was able to do this until just recently, but now I do not see the necessary tabs under settings! 🤯 It's like entire UI has changed on my end... many tabs I use regularly are suddenly missing.

[I am the Jira Cloud Admin, with all Admin rights]

Anyone any ideas...!? 💭🤔

Fail.jpg

1 answer

1 accepted

1 vote
Answer accepted
Jack Community Leader Nov 04, 2019

Hi Andy, from the images you seem to be under the user management area. Are you sure you went to Jira > System > Global permissions?

FUN_MAN_ANDY Community Leader Nov 04, 2019

@Jack :
Yes, I thought so... but now that I retrace steps I cannot do Jira > System > Global permission

Strange.

Looks like I am missing certain Administrator rights... check this - what do you make of that!?
Looks like I can only manage users and check billing:

Fail2.jpg

FUN_MAN_ANDY Community Leader Nov 04, 2019

@Jack : 
I logged into my secret Admin account that I kept on a different e-mail just for emergencies and it's all fine..... thanks for assisting anyway! :oD

Jira > System > Global permissions does work now I am in an account with the right Admin rights! Cheers.

FUN_MAN_ANDY Community Leader Nov 04, 2019

Ah...... now I know the full problem and it's a fun one: my domain is connected to our mother company's domain.
I seem to have about 95% of my admin rights, but some stuff I cannot do. I feel a loooooong Support Ticket with Atlassian coming my way, because I went through this all with the other Admins just recently and with no joy.... ^sniff^ 😢

 

Oh the joys...! 😉

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