Get customer portal dynamically updated

[Katya Godneva]

Hello

Does JIRA have some built-in option to get customer's portal dynamically updated

(when comments are added, for example).

Don't want to mess with JAVA and so on for that reason.

That would be a nice feature for my customers.

[Andy Heinzer · Accepted solution]

Unfortunately at this time Jira Service Desk won't force the end user to refresh their browser when an Agent comments or updates an issue.   I could see how that might be helpful in some scenarios, but the customer portal does not currently have a way to do this.  

I searched on our public bug/feature request tracker at https://jira.atlassian.com/issues/ however I actually did not find any existing requests for this behavior.   

In my search on this issue I came across this plugin: Extension for Jira Service Desk

This plugin appears to offer a feature of dynamic forms in the customer portal.  Perhaps this existing plugin might be able to meet your needs here.  I should note that this plugin only appears to be available for Jira Server at this time and not Jira Cloud.

Regards,

Andy

[Katya Godneva]

Thanks for the answer. I've opened the feature request, btw :)

https://jira.atlassian.com/browse/CONFSERVER-54454

[Andy Heinzer]

Thanks for letting us know.  However the confserver project is actually for our Confluence server product.   I have moved that suggestion to the JSDSERVER project instead since this is something Service Desk would handle. 

https://jira.atlassian.com/browse/JSDSERVER-5563

[Jacki Petersen]

Has the functionality changed in jsd?  Can it force a refresh on the customer portal when a comment is added?