Get customer portal dynamically updated


Does JIRA have some built-in option to get customer's portal dynamically updated

(when comments are added, for example).

Don't want to mess with JAVA and so on for that reason.

That would be a nice feature for my customers.

1 answer

1 accepted

0 vote

Unfortunately at this time Jira Service Desk won't force the end user to refresh their browser when an Agent comments or updates an issue.   I could see how that might be helpful in some scenarios, but the customer portal does not currently have a way to do this.  

I searched on our public bug/feature request tracker at however I actually did not find any existing requests for this behavior.   

In my search on this issue I came across this plugin: Extension for Jira Service Desk

This plugin appears to offer a feature of dynamic forms in the customer portal.  Perhaps this existing plugin might be able to meet your needs here.  I should note that this plugin only appears to be available for Jira Server at this time and not Jira Cloud.



Thanks for letting us know.  However the confserver project is actually for our Confluence server product.   I have moved that suggestion to the JSDSERVER project instead since this is something Service Desk would handle.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

232 views 2 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you