German umlauts causing troubles

We are running JIRA 7.3.5 and Confluence 6.1.2

Confluence pages with German umlauts in the title lead to wrong characters in JIRA issue links.

2017-07-04 17_44_35-[OPSUP-130] Umlauts Bug_ Test Task - EMAKINA JIRA.png

Umlauts in the summary of a Service Desk ticket also causing the "Related knowledge base articles" lookup to fail:

image-2017-05-31-17-37-39-302.pngChanging the summary to a text without umlauts re-enables the lookup.

Can someone give me a hint which encoding setting might cause this problem?

2 answers

1 accepted

Solution

  1. cmd: Confluence\bin>tomcat8w.exe //ES//*JIRA-service-name-here*

  2. Add the following Options in tap JAVA
    -Dfile.encoding=UTF-8
    -Dsun.jnu.encoding=UTF-8
  3. cmd: Confluence\bin>tomcat8w.exe //ES//*Confluence-service-name-here*
  4. Add the following Options in tap JAVA
    -Dfile.encoding=UTF-8
    -Dsun.jnu.encoding=UTF-8
  5. restart Confluence and JIRA server
0 vote
Thomas Schlegel Community Champion Jul 05, 2017

Hi Andreas,

we had a similar problem with Jira macros in Confluence and JQL containing German special characters. Maybe it's the same problem on your side.

The problem were two wrong system properties on the Confluence side:

<sun.jnu.encoding>ANSI_X3.4-1968</sun.jnu.encoding> <file.encoding>ANSI_X3.4-1968</file.encoding>

 We had to change both properties to:

-Dfile.encoding=UTF-8

-Dsun.jnu.encoding=UTF-8

to get rid of the problem.

Viele Grüße aus Hamburg 

Thanks for your quick answer, Thomas.

Where do I changes this properties exactly? Do I use one of the approaches described here: https://confluence.atlassian.com/doc/configuring-system-properties-168002854.html

Liebe Grüße aus Wien

I added both parameters to our System Properties but the problem still exists after rebooting Confluence and JIRA.

2017-07-11 10_48_47-172.31.4.56 - Remote Desktop Connection.png

Does anyone have an idea of a different cause of this problem?

I was able to fix this by adding the JVM arguments also to the JIRA server configuration.

Thanks again for your support, Thomas!

Liebe Grüße aus Wien
Andreas

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,264 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot