Filter-based Dropdown

Deon Schaffer April 22, 2024

Is it possible to create a dropdown field in JSM that is based upon a predefined filter (or query). 

I am looking to have a dropdown on a form that is based on the Summary field of a dynamic set of issues. (The filter could be based on current status of the issues for example.)

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Josh Costella
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April 22, 2024

Hi @Deon Schaffer 

This type of custom field and configuration is not available out of the box.

However, you might be able to get most of the way there with a plugin like this (specifically Smart Fields feature): 

https://marketplace.atlassian.com/apps/1228536/advanced-custom-fields-for-jira-cloud?hosting=cloud&tab=overview

Deon Schaffer May 23, 2024

Hi Josh, thanks for the reference. Unfortunately, that component did not work out as the control cannot be used in the Jira Service Desk Portal or in a Jira form. :-(

I am still on the prowl for a control that can provide a dropdown field in JSM that is based upon a predefined filter (or query). 

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