I want to add a workflow to an existing Project to an active workflow just to handle one issue type with other screens in servicedesk. If I do this change, I can't choose this issue type anymore, where is my mistake?
So I did it:
FYI the issue type was still in the active workflow scheme but I want to add a new workflow and switch that issue type to the new workflow.
I hope you can help me.
If you need to change screens for an issue type you need only change issue type screen scheme.
Perhaps this will help you to understand relation between shemes: https://answers.atlassian.com/questions/32985938/visualisation-of-all-scheme-for-jira-administration
If you do not see an issue type into a project - check that this issue type is included into issue type scheme for this project.
Sorry, I forgot to say that I need diffrent Screens for the transitions, too. So I thought I clone the workflow and change the Transition screens. But when I add a second workflow, I can't switch between issue types in servicedesk anymore. Do you have a solution for this?
Just to change screens for an issue type works, but I need to Change the Transition Screens, too.
Thanks for your fast help
1) transitions screens are defined on the transition where it used 2) maybe you need more that single transitions between two states with different validators and screens? E.g. if(dueDate >= today) - no screen requared if(dueDate < today) - on transition a user have a screen with field "reason for delay"
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot