When having a transition for an escalation I get a screen for the escalation information. By default the Asignee and Assignee groups are set to the Assignee and Assignee goup of the issue. I want this custom fields to be blank as an escalation is typically done to another person or team.
I have tried to add a an condition on the transition, but this does not seem to work (Script runner)
def issueManager = ComponentAccessor.getIssueManager()
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def cf = customFieldManager.getCustomFieldObjectByName("Assignee")
def changeHolder = new DefaultIssueChangeHolder();
cf.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(cf), ""),changeHolder);
// log.error "Customer Request Type: " + cFieldValue;
log.error "REAL ERROR" + ex.getMessage()
Does someone know a solution for this?
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs