Empty customer fields (Assignee and Assagnee group) in escalation window shown in transition

Dears,

When having a transition for an escalation I get a screen for the escalation information. By default the Asignee and Assignee groups are set to the Assignee and Assignee goup of the issue. I want this custom fields to be blank as an escalation is typically done to another person or team.

Image 018.png

I have tried to add a an condition on the transition, but this does not seem to work (Script runner)

import com.opensymphony.workflow.InvalidInputException;
import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.ModifiedValue;
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder;

try{
        
    def issueManager = ComponentAccessor.getIssueManager()
    def customFieldManager = ComponentAccessor.getCustomFieldManager()
    def cf = customFieldManager.getCustomFieldObjectByName("Assignee")
    def changeHolder = new DefaultIssueChangeHolder();
    cf.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(cf), ""),changeHolder);
    
    
   // log.error "Customer Request Type: " + cFieldValue;

    
}catch(Exception ex){
    
    log.error "REAL ERROR" + ex.getMessage()
 
}


Does someone know a solution for this?

Kind regards,

Matt

0 answers

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,063 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot