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Embed attachments into custom mail

Hi all,

 

Just a quick question because I've been roaming the forum for a while and haven't found what I've been looking for.

Is there a way or is it possible to send the last added Attachment from a ticket  into a custom mail towards external user ? Note that I've already made the Workflow trigger but it adds the url towards the attachments and since my external users don't have a Jira account.

They cannot access the file, which from what I've read is due to security restrictions.

 

Our situation is like this; 

We have to interface with our client Snow and since they decide to send the attachments through a MidServer, they'd like to receive an email with the attachments embedded into it.

 

I know there are plugins for that kind of work, but we'd like to look into other solutions before that.

 

Kind Regards,

 

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