It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Embed attachments into custom mail

Hi all,


Just a quick question because I've been roaming the forum for a while and haven't found what I've been looking for.

Is there a way or is it possible to send the last added Attachment from a ticket  into a custom mail towards external user ? Note that I've already made the Workflow trigger but it adds the url towards the attachments and since my external users don't have a Jira account.

They cannot access the file, which from what I've read is due to security restrictions.


Our situation is like this; 

We have to interface with our client Snow and since they decide to send the attachments through a MidServer, they'd like to receive an email with the attachments embedded into it.


I know there are plugins for that kind of work, but we'd like to look into other solutions before that.


Kind Regards,


0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

864 views 6 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you