It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email From ${email.hostname} - issue

My current Jira Settings under System > General Configuration > Email From is set to ${email.hostname}.

This is working as expected on Service Desk One - emails received are marked from "Service Desk One" however Service Desk Two emails are received marked from "John Doe". John Doe being the agent that comments to the customer.

Can anyone assist in figuring out why my Service Desk Two is placing the agent's name instead of the service desks name?



2 answers

1 accepted

0 votes
Answer accepted

Hello Christopher,

Currently, for Jira Service Desk, it's not possible to change the "From" name. Customers will receive the notification and it will show the agent full name.
The "From" that you changed works for agent notifications (system notifications) and not for customers.
We have a feature request suggesting the implementation to change the "Email from":
Please, click on vote and watch to receive updates about the feature.


Hi Angélica,

This is helpful, Thank you very much!


Like Angélica Luz likes this

Could it be a bug? e.g. we previously were getting Name | as "From", at least it worked as it should in July. But later it stopped working and always sending as Name | Name despite what is set in the Jira settings.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you