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Download and Upload de document

Wanina Sanches Pires
Wanina Sanches Pires February 9, 2021

Hello, can you help me. How do I allow files to be uploaded and downloaded via the JIRA Service Desk (Help Center). My client can only upload on opening and cannot download any files that I send. Can you help me?
Thanks
Wanina

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Pramodh M
Pramodh M
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February 9, 2021

The attachment needs to be added in public comment for the customer to see it.

If that's added in public comment, check with permissions.

Community thread here for help!

https://community.atlassian.com/t5/Jira-Service-Management/Attach-Files-and-download/qaq-p/611880

Thanks,
Pramodh

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Wanina Sanches Pires
Wanina Sanches Pires February 9, 2021

Thank you Pramodh, Thank you so much

Like • Pramodh M likes this
Pramodh M
Pramodh M
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 9, 2021

Great!

If it helped you solve the problem, please accept the answer :-)

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