Display issue link field on a client portal on JSD Edited

Hi, 

I would like to display the issue linking (blocks, is linked to etc.) to my clients on the portal. Today as soon as I add it it goes to hidden. 

Thanks a lot!

AK

3 answers

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Hi Adrien, 

Currently, it is not possible to display linked issues in the customer portal natively. There's an open feature request for that, which you can watch and vote. 

I work at Valiantys Software, and we have an alternative solution with our app Exocet. It can allow you to display your linked issues on the customer portal in a data panel as show below: 

1customer-portal-datapanel.png 

See this tutorial for reference, it explains how to set Exocet up for this. 

To sync comments, you can also use Exocet as presented in this tutorial

This is not a native solution, but I hope this will help you provide your customers with visibility on linked issues.

Cheers, 

Julie

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And finally, an add-on that provides this.

https://intenso.support/addon/server/extension/latest/issue-links/

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Sorry there is not a way to do this in the customer portal of JIRA Service Desk yet, but there is a feature request for this over in https://jira.atlassian.com/browse/JSDSERVER-4636

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