Display issue link field on a client portal on JSD

[Adrien kovanic]

Hi, 

I would like to display the issue linking (blocks, is linked to etc.) to my clients on the portal. Today as soon as I add it it goes to hidden. 

Thanks a lot!

AK

[Julie d'Antin [Elements]]

Hi Adrien, 

Currently, it is not possible to display linked issues in the customer portal natively. There's an open feature request for that, which you can watch and vote. 

I work at Valiantys Software, and we have an alternative solution with our app Exocet. It can allow you to display your linked issues on the customer portal in a data panel as show below: 

 

See this tutorial for reference, it explains how to set Exocet up for this. 

To sync comments, you can also use Exocet as presented in this tutorial. 

This is not a native solution, but I hope this will help you provide your customers with visibility on linked issues.

Cheers, 

Julie

[Effie Bagourdi [Nimaworks]]

And finally, an add-on that provides this.

https://intenso.support/addon/server/extension/latest/issue-links/

[Andy Heinzer]

Sorry there is not a way to do this in the customer portal of JIRA Service Desk yet, but there is a feature request for this over in https://jira.atlassian.com/browse/JSDSERVER-4636