Remove them from all groups and roles - works for all versions of Jira, stops them counting against the license and preserves all their history. You might want to change their name to indicate (has gone away) and their email can be redirected to a null email address.
Actually, this doesn't seem to work for me. I'm using the latest version of JIRA OnDemand, and have reached the limit of my user license. When I follow the instructions linked above, I don't see an 'Active' checkbox, has something changed? The instructions are:
To deactivate a user account:
However, that doesn't work for me. Can someone point me in the right direction? Thank you, I appreciate any advice.
From the OnDemand documentation...
To deactivate a user:
- Remove Application Access through User Management.
- From User Details page in Users administration page, choose Actions -> Edit Groups
- Select all Current Groups and choose Leave selected groups
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