Database Problems

[Newsis Sistemas]

Hello,

My JIRA software project has disappeared. Last week, I was accessing it normally, but now it has stopped working and shows the following message:
"It looks like our database is taking a little longer than usual to sync up. Wait a few moments, then try again."

The JIRA link is: https://truckapp.atlassian.net/jira/software/projects/NE/boards/3/backlog

[Earl McCutcheon]

Hello @Newsis Sistemas ,

It looks like you were already able to get ahold of our chat team they have transferred your request to our customer advocates team to take a closer look at the account details.

The follow up actions will be addressed in the following support request and I am working on getting you synced up with a advocate now:

• https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3332951

Regards,
Earl

[Newsis Sistemas]

Does somebody can help me?

[Trudy P Claspill]

Hello @Newsis Sistemas 

Have you waited some time and retried?

Since your post tags indicate you are on the Free version you would not be able to open a support request. I have tagged this post to raise it to the attention of the Atlassian support team.

[Newsis Sistemas]

Yes, I've tried.

[Trudy P Claspill]

You should hear back from Atlassian support within 2 business days.

[Newsis Sistemas]

Thank u

[Trudy P Claspill]

It has not yet been 2 full business days since I escalated the issue.

Somebody from the Atlassian Team should be getting back to you soon.

[Trudy P Claspill]

I see that you have now created a second, new post, and another Community Leader has attempted to escalate that one for your also.

https://community.atlassian.com/t5/Jira-questions/Urgent-Assistance-Needed-Unable-to-Access-My-Project/qaq-p/2908339